No – we do not charge for cancellations or postponements, weather related or otherwise.

Normally rain will not affect a service call, unless it’s torrential or we need to access your tanks across unsealed or grass areas. In this case it’s better to wait a day or two for the ground to dry out before we complete the service. Thunderstorms and lightning are a different matter and work will […]

No – once a quote is provided it is firm for the agreed task. Should we identify anything else needing attention we will always discuss this with the customer before commencing any additional work.

No – most of the time we can identify your system over the phone and quote accordingly. However, if you are unsure of your system we offer free, on site, no-obligation quotes and inspections.

All waste treatment systems should receive quarterly maintenance from a licenced technician. We are happy to work with your preferred technician to provide pump out services when required, normally every 5-7 years. Your technician will tell you when a pump out is required.

If any of the following sounds familiar – Slow draining sinks, Smelly drains, Toilet flushing slowly, Leaching or flooding in your septic tank or holding tank, Or you simply have no idea when it was last done. Then a service call is recommended. We will attend and advise on what needs doing .

A grease trap is just that. It traps the grease from your kitchen sink, dishwasher and washing machine, preventing it from entering your sullage tank. Over time this builds up into a solid mass, blocking the trap and preventing it from working properly. This results in two main problems: firstly your sink will not empty, […]

We recommend the following: Grease Traps – Annually Grey Water/Sullage tanks – Annually Septic Tanks – depending on size and number of people in the house every 3 to 5 years

Older houses may have one, two or three septic tanks, depending on the number of bathrooms, a grease trap (usually outside the kitchen window) and a sullage or ‘grey water’ tank. All the waste from the toilets will go firstly into the septic tank and then to the absorption trenches. Kitchen sink and laundry drains […]

If your property is not connected to town sewage for disposal of liquid waste, you will have either a septic tank/grease trap and sullage tank (older properties), or a septic treatment system (newer properties).